Hardware Warranties
Overview
Locus RTLS hardware comes with comprehensive warranty coverage to ensure reliable operation of your positioning system. This document outlines warranty terms, coverage details, and claim procedures.Standard Warranty Terms
Anchor Devices
- Duration: 24 months from date of purchase
- Coverage: Manufacturing defects and hardware failures
- Extended Options: Available up to 5 years
- Installation Requirements: Must be installed by certified technician
- Environmental Requirements: Must be operated within specified conditions
Tag Devices
- Duration: 12 months from date of purchase
- Coverage: Manufacturing defects and hardware failures
- Battery: 90 days warranty on rechargeable batteries
- Extended Options: Available up to 3 years
- Usage Requirements: Must be used according to specifications
What’s Covered
Hardware Components
- Electronic components
- Circuit boards
- Housing and enclosures
- Mounting hardware
- Internal antennas
- Power components
Manufacturing Defects
- Assembly issues
- Component failures
- Material defects
- Workmanship issues
- Firmware corruption
What’s Not Covered
Exclusions
- Physical damage from mishandling
- Water damage beyond IP rating
- Unauthorized modifications
- Improper installation
- Normal wear and tear
- Battery replacement
- Lost or stolen devices
Environmental Damage
- Lightning strikes
- Power surges
- Extreme temperatures
- Chemical exposure
- Intentional damage
Warranty Process
Making a Claim
- Contact support team
- Provide device details
- Describe the issue
- Submit proof of purchase
- Receive RMA number
RMA Procedure
- Package device securely
- Include RMA documentation
- Ship to designated facility
- Track repair status
- Receive repaired/replaced device
Response Times
- Initial Response: 24-48 hours
- RMA Issuance: 1-2 business days
- Repair Time: 5-10 business days
- Return Shipping: 2-5 business days
Extended Warranty Options
Enhanced Coverage
- Extended duration
- Priority support
- Advanced replacement
- On-site service
- Preventive maintenance
Premium Support
- 24/7 technical support
- Remote diagnostics
- Firmware updates
- Configuration assistance
- Training sessions
Best Practices
Warranty Maintenance
- Register products promptly
- Keep proof of purchase
- Document installation
- Follow maintenance schedule
- Report issues promptly
Documentation
- Serial numbers
- Purchase dates
- Installation records
- Maintenance logs
- Support tickets
Related Documentation
Warranty may be void if devices are not installed, maintained, or operated according to specifications.
Contact your Locus representative for detailed warranty terms and conditions specific to your region and deployment.